Description

You will provide Tier 3 incident analysis, troubleshooting, and defect isolation for a complex enterprise Salesforce ecosystem during production simulation and stabilization.

This role is hybrid.

Responsibilities

• Triage and resolve high-visibility incidents through root cause analysis and defect identification.
• Support production simulation activities and coordinate with Tier 2 support teams and system integrators.
• Troubleshoot and resolve issues across Apex, LWC, Flows, and platform configurations.
• Manage operational support in multi-vendor environments with evolving processes.

Required Skills

• 12+ years of experience in Salesforce engineering and enterprise support.
• Deep technical proficiency in Apex, Lightning Web Components (LWC), and Flows.
• Experience with Salesforce integrations and platform configurations.
• Bachelor's degree in a related field.
• Proven track record in Tier 3 incident management and rapid issue triage.
• Ability to operate effectively in high-pressure, fast-paced troubleshooting scenarios.

Preferred Skills

• 3+ years of tenure in previous senior engineering roles.

Key Skills

Education

Bachelor's degree