Description

You will lead the design, architecture, and implementation of scalable Salesforce solutions.

Responsibilities

• Lead end-to-end Salesforce solution design focusing on Service Cloud capabilities, including case management, knowledge base, SLAs, and service processes.
• Architect and design integrations between Salesforce and Omnichannel platforms for seamless customer engagement across multiple touchpoints.
• Define and implement integration strategies with Genesys Contact Center using CTI, APIs, and event-driven frameworks.
• Drive adoption of Salesforce Einstein and other AI capabilities to enhance case routing, service insights, and predictive analytics.
• Collaborate with stakeholders to translate functional requirements into performant Salesforce solutions while ensuring data governance and security.

Required Skills

• Minimum 5+ years in Salesforce architecture and solution design, with 10+ years total IT experience.
• Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations, and Einstein AI.
• Proven experience integrating Salesforce with Genesys Cloud or similar contact center solutions.
• Deep understanding of Salesforce Integration patterns, including REST/SOAP APIs, Platform Events, and Middleware tools like MuleSoft.
• Experience setting up and customizing Einstein Bots, Next Best Action, and Analytics.
• Knowledge of DevOps practices within the Salesforce ecosystem.
• Familiarity with data modeling, security, and governance standards.
• Bachelor’s or Master’s degree in Computer Science or related field.

Key Skills

Education

Any Graduate