Description

You will design, govern, and deliver enterprise-scale Salesforce implementations and shared services.

Responsibilities

• Establish governance structures, operational policies, and processes for multi-org global deployment strategies.
• Build custom applications using declarative and programmatic methods, including workflows, reports, and standardized components.
• Manage the full operational lifecycle, covering incident management, release management, change management, capacity planning, and disaster recovery.
• Translate complex business processes into technical solutions and manage integrations between Salesforce and other enterprise systems.
• Oversee project financials, including budget management, expense tracking, vendor negotiations, and ROI analysis.

Required Skills

• 5+ years of experience in Product Management or solution architecture within the technology space.
• Deep technical and functional expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Hands-on experience with Salesforce Analytics (CRM Analytics) and Government Cloud.
• Proven ability to manage shared services operating models and coordinate demand intake across multiple business groups.
• Experience with DevSecOps tool deployment and implementing security controls.
• Proficiency in data governance, data migration policies, and lifecycle management.
• Experience in user experience research, design, and testing.
• Technical proficiency in Jira and Project Management frameworks.
• Ability to provide matrixed oversight to technical teams and manage stakeholder expectations.

Preferred Skills

• Experience with mobile adoption optimization and customer experience portals.

Key Skills

Education

Bachelor's Degree