Description

Key Responsibilities

Design and implement scalable Salesforce architecture solutions aligned with business and technical requirements.

Lead and manage cross-functional technical programs involving multiple inter-related projects.

Collaborate with business, engineering, architecture, and product teams to design and launch new Salesforce capabilities.

Break down complex technical challenges into actionable plans and ensure timely delivery.

Coordinate launch planning and synchronize program milestones across multiple teams and workflows.

Develop and implement scalable processes, mechanisms, metrics, and KPIs for large-scale programs.

Influence short-term and long-term product and technical strategy.

Assess technical and program risks and develop effective mitigation plans.

Anticipate bottlenecks, resolve roadblocks, and manage issue escalations.

Balance business requirements, customer needs, and technical constraints when evaluating solutions and trade-offs.

Manage the intake queue by prioritizing and triaging requests, ensuring work is properly categorized, assigned, tracked, and delivered.

Drive stakeholder communication, program planning, implementation, and overall delivery.

Provide technical leadership and guidance throughout the Salesforce project lifecycle.

Required Technical Skills

Hands-on experience in Salesforce Architecture and solution design.

Proven experience working on Salesforce implementation projects.

Strong hands-on experience with Salesforce Service Cloud.

Experience designing scalable and integrated Salesforce solutions.

Strong understanding of Salesforce platform capabilities, architecture, and best practices.

Strong technical program and stakeholder management experience.

Excellent problem-solving and process-optimization skills.

Required Certifications

Candidates must hold Salesforce certifications in:

Sales Cloud

Service Cloud

Experience Cloud

Data Cloud

Preferred Skills

Salesforce (SFDC)

Technical Program Management

Cross-functional program leadership

Stakeholder management

Risk and issue management

Process optimization

Program planning and execution

Technical strategy and architecture

Key Skills

Education

Bachelor's degree