Description

You will bridge the gap between business requirements and technical execution within a Salesforce-driven environment.

Responsibilities

• Document business requirements through direct stakeholder engagement.
• Write User Stories and manage backlogs using Jira.
• Plan and execute small to medium-sized projects while managing global stakeholders.
• Write UAT test scripts and oversee the completion of business partner testing.
• Analyze data to identify trends, draw conclusions, and provide actionable recommendations.
• Create operational reports and dashboards using Salesforce Service, Power BI, or Workbench.

Required Skills

• Bachelor's degree with at least 7 years of experience in a business or systems analyst role.
• 5-7 years of experience supporting software development using Agile Scrum, Kanban, or Waterfall methodologies.
• Minimum 2 years of experience working with a CRM or the Salesforce platform.
• Proficiency in Jira for requirements gathering and backlog management.
• Advanced proficiency in Microsoft Excel and Word.
• Experience working within matrixed environments.
• Proven ability to manage project schedules and stakeholder expectations.

Preferred Skills

• Experience with Salesforce Marketing Cloud.

Key Skills

Education

Bachelor's degree