Description

You will own the operational support and optimization of Salesforce platforms for financial services users.

This role is on-site.

Responsibilities

• Provide day-to-day support for Salesforce users across sales, service, and operations teams.
• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
• Collaborate with business analysts and developers to translate support tickets into long-term solutions.
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
• Monitor system performance and proactively identify areas for improvement.

Required Skills

• 5+ years of hands-on experience in Salesforce support or administration.
• Salesforce Certified Administrator certification (mandatory).
• Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
• Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
• Experience working in the financial services industry, preferably insurance.
• Familiarity with insurance workflows such as claims and policy servicing.
• Experience with support tools like Jira or ServiceNow.

Preferred Skills

• Knowledge of Community Cloud.

Key Skills

Education

Any Graduate