Description

You will own day-to-day support for Salesforce users across sales, service, and operations teams, ensuring platform stability and user efficiency.

This role is remote.

Responsibilities

• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
• Collaborate with business analysts and developers to translate support tickets into long-term solutions.
• Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
• Assist in user training, documentation, and onboarding for new features or releases.

Required Skills

• 5–8 years of hands-on experience in Salesforce support or administration.
• Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
• Proficiency in troubleshooting Apex errors, flow issues, and integration failures.
• Salesforce Certified Administrator (mandatory).
• Experience with support tools like Jira or ServiceNow.
• Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
• Experience working in the financial services industry, preferably insurance.
• Knowledge of Salesforce AI.

Preferred Skills

• Additional Salesforce certifications beyond Administrator.
• Experience monitoring system performance to proactively identify areas for improvement.

Key Skills

Education

Any Graduate