Description

Job Responsibilities include:

Administer and support Salesforce CRM environments, ensuring system availability, performance, and reliable day-to-day operations.

Manage Salesforce configuration activities, including user setup, roles, profiles, security settings, territory management, and page layouts.

Develop and maintain custom Salesforce solutions such as Apex triggers, custom objects, Lightning Flows, and workflow enhancements.

Create and maintain reports, dashboards, and data management processes to support business reporting and operational requirements.

Support and troubleshoot Salesforce integrations with third-party applications while tracking incidents and requests through ServiceNow.

Develop technical documentation, standard operating procedures (SOPs), and recommend Salesforce enhancements based on evolving business and technology needs.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Business Systems, or a related field.

8–10 years of experience in Salesforce Administration, CRM Support, and Salesforce application development.

Strong expertise in Salesforce Administration, Apex development, Lightning Flows, custom objects, security configuration, and Salesforce CRM customization.

Experience supporting Salesforce integrations, data management, reporting and dashboards, incident management, and day-to-day Salesforce platform operations

Key Skills

Education

Any Graduate