Description

You administer and support Salesforce CRM environments, ensuring system availability, performance, and reliable day-to-day operations.

This role is on-site.

Responsibilities

• Manage Salesforce configuration activities, including user setup, roles, profiles, security settings, territory management, and page layouts.
• Develop and maintain custom solutions such as Apex triggers, custom objects, Lightning Flows, and workflow enhancements.
• Create and maintain reports, dashboards, and data management processes to support business reporting.
• Support and troubleshoot Salesforce integrations with third-party applications while tracking incidents through ServiceNow.
• Develop technical documentation, SOPs, and recommend enhancements based on evolving business needs.

Required Skills

• 8–10 years of experience in Salesforce Administration and CRM Support.
• Strong expertise in Apex development and Apex Triggers.
• Proficiency in Lightning Flows and custom object development.
• Experience with security configuration and Salesforce CRM customization.
• Ability to support Salesforce integrations and manage data.
• Familiarity with incident management and ServiceNow.
• Bachelor’s degree in computer science, IT, Business Systems, or related field.

Key Skills

Education

Any Graduate