Description

You administer and support Salesforce CRM environments, ensuring system availability, performance, and reliable day-to-day operations.

This role is on-site.

Responsibilities

• Manage Salesforce configuration activities, including user setup, roles, profiles, security settings, territory management, and page layouts.
• Develop and maintain custom Salesforce solutions such as Apex triggers, custom objects, Lightning Flows, and workflow enhancements.
• Create and maintain reports, dashboards, and data management processes to support business reporting and operational requirements.
• Support and troubleshoot Salesforce integrations with third-party applications while tracking incidents and requests through ServiceNow.
• Develop technical documentation, standard operating procedures (SOPs), and recommend Salesforce enhancements based on evolving business needs.

Required Skills

• 8–10 years of experience in Salesforce Administration and CRM Support.
• Strong expertise in Salesforce Administration, Apex development, and Lightning Flows.
• Experience with custom objects, security configuration, and Salesforce CRM customization.
• Experience supporting Salesforce integrations and data management.
• Proficiency in incident management and day-to-day Salesforce platform operations.
• Ability to create and maintain reports and dashboards.
• Bachelor’s degree in computer science, Information Technology, Business Systems, or a related field.

Key Skills

Education

Any Graduate