Description

Maintain and enhance Salesforce environments across Sales, Service, and Experience Clouds, handling development, troubleshooting, and incident management.

This role is on-site.

Responsibilities

• Implement minor enhancements using LWC, Aura, Apex, and Visualforce based on defined requirements.
• Troubleshoot, analyze, and perform root cause analysis on incidents to resolve tickets within defined SLAs.
• Coordinate with offshore teams and Level 3 product/scrum teams to manage incidents, requests, and problem tickets.
• Create knowledge articles for Level 1 support teams to improve incident resolution efficiency.
• Develop reports and graphs to track progress and present status updates to business owners via ServiceNow.

Required Skills

• 5+ years of professional experience in Salesforce development and support.
• Proficiency in LWC, Aura, Apex Classes, Controllers, and Triggers.
• Experience with Process Builder, Workflow, Formulas, and Visualforce.
• Strong knowledge of Sales, Service, and Experience Clouds.
• Ability to read, review, and troubleshoot custom code.
• Experience managing incidents (P1-P4) and meeting contractual SLAs.
• Capacity to work in shifts and on weekends to support 24/7 operations.

Preferred Skills

• Ability to coordinate with business owners and offshore technical teams.
• Experience providing regular status updates to stakeholders.

Key Skills

Education

Any Gradute