Description

Responsibilities

● Participating in business process redesign, roadmap planning, and identifying

touchpoints in multi-cloud implementations.

● Working closely with our customers to understand the current business processes at

a detailed level.

● Participating in discussions with various levels of customer’s IT business

stakeholders.

● Developing strong client relationships by building trust, rapport, and positive working

relationships with both internal and external stakeholders and team members.

● Working with internal and customer stakeholders to create prototypes, proof of

concepts, and sample mockups as a means of eliciting and defining business

requirements.

● Creating and owning user stories/business requirements documents as an outcome

of the requirements gathering sessions, and detailing out the user stories in the agile

sprints for the scrum team to work upon.

● As required, participating in the UAT and Go-Live process, including test planning,

development of test scripts, testing logistics, test execution, and status reporting.

● Analyzing the data requirements, structures, and integration points of the process,

and creating mapping to Salesforce objects or external REST endpoints.

● Identifying business process improvements and opportunities for automation.

● Documenting work using flow charts, written descriptions, screenshots, and videos.

● Applying knowledge, skills, and judgment to make decisions and resolve issues.

● Maintaining a target billable utilization aligned to the role.

● Effective in working with customers, including business executives, business

analysts, and IT development staff

● Speed is paramount. This team is nimble and is the fulcrum to accelerate the

delivery of the solution for customers.

● A collaborative and empathetic relationship with the business partners will be central

to your role. Your commitment to their success should never be in doubt.

If you enjoy working with customers to help them succeed and flourish on working with

groundbreaking technologies, this is the role for you.

This role will require travel to customer locations.

Experience

● 8+ Years of experience in enterprise software as an analyst or product owner.

● Demonstrated capability to understand business strategies and application

objectives, and translate those requirements into effective implementation designs.

● Excellent design skills, including the ability to critique visual elements and optimize

user flows.

● Excellent written and visual communication skills, with the ability to clearly document

requirements and process assets using text, diagrams, and videos.

● Self-directed, with the ability to break down a complex process, assign actions, and

manage progress within a set timeline.

● Expertise in process modeling tools and standard methodologies.

Preferred Requirements:

Fins industry or Insurance demonstrated ability preferred

● Knowledge of Salesforce Platform

● Knowledge of design thinking processes and tools.

TECHNICAL SKILLS

● In-depth knowledge of key processes in industry-specific solutions

● Process modeling tools and standard methodologies

● Project management tools and standard methodologies

● Data modeling

● Systems analysis and design

DESIRED CERTIFICATIONS/QUALIFICATION

● Bachelor's or Master's degree in Computer Science, Software Engineering, Business

or a related field

● Salesforce Sales/Service Cloud Consultant

● Salesforce Administrator

● Salesforce Developer

● Certified Scrum Master / Certified Product Owner

Key Skills

Education

Bachelor's or Master's degrees