Description

You will lead the architecture, design, and delivery of Salesforce Agentforce solutions.

Responsibilities

• Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.
• Design solutions leveraging Case Lifecycle Management, Macros, Quick Text, and productivity tools.
• Apply deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.
• Utilize Salesforce APIs, Apex, and Lightning Web Components (LWC) for development.

Required Skills

• 15+ years of overall Salesforce experience.
• 8+ years specifically as a Technical Architect.
• Deep knowledge of Salesforce Health Cloud and Agentforce.
• Proven experience with Service Cloud and Agentforce / Agent Workspace.
• Strong knowledge of Salesforce APIs, Apex, and LWC.
• Familiarity with Salesforce Data Model, Security, and Sharing rules.
• Experience with Voice and Live Chat functionality.
• Any Graduate education.

Key Skills

Education

Any Gradute