Description

Lead end-to-end Salesforce project delivery and technical execution for Service Cloud implementations.

This role is on-site.

Responsibilities

• Manage the full project lifecycle from initiation through delivery, defining scope, timelines, and milestones.
• Act as the primary interface between business stakeholders and technical teams, removing blockers to ensure productivity.
• Lead Agile ceremonies including sprint planning, stand-ups, and retrospectives.
• Oversee UAT, release management, and deployment cycles while ensuring adherence to quality standards.
• Drive DevOps and CI/CD practices to maintain Salesforce development governance.

Required Skills

• 10+ years of experience in Salesforce technical project management or technical leadership.
• Deep expertise in Salesforce Service Cloud, including Service Cloud Voice implementation.
• Strong programming proficiency in Java, J2EE, JavaScript, and Apex (Triggers, APIs, Web Services).
• Experience with Salesforce integrations using XML, SQL, and HTML.
• Proficiency with CI/CD tools, specifically Azure DevOps.
• Hands-on experience with Force.com, Visualforce, and AppExchange deployments.

Preferred Skills

• Experience with Salesforce Sales Cloud and Experience Cloud.
• Strong background in Service Oriented Architecture (SOA) and system landscape design.
• Certification in Salesforce development.

Key Skills

Education

Bachelor's degree