Description

Key Responsibilities:

• Define and communicate product vision, roadmap, and business objectives for Salesforce initiatives.
• Partner with business stakeholders to gather, analyze, and prioritize requirements.
• Manage and own the product backlog, user stories, acceptance criteria, and sprint priorities.
• Collaborate with Salesforce Architects, Developers, QA teams, and UX stakeholders to deliver solutions.
• Translate complex business requirements into technical specifications and actionable user stories.
• Drive Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
• Ensure Salesforce solutions align with business goals, user experience, scalability, and compliance requirements.
• Evaluate product performance using KPIs and user feedback to drive continuous improvement.
• Work closely with release management and change management teams for successful deployments.
• Act as the primary liaison between business users and the development team.

Required Skills & Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Systems, or related field.
• 8+ years of IT experience with 3+ years as a Product Owner/Product Manager in Salesforce ecosystems.
• Strong experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, or Revenue Cloud.
• Proven experience in Agile/Scrum delivery environments.
• Strong understanding of Salesforce platform capabilities, integrations, APIs, Flows, and Lightning Experience.
• Experience writing epics, user stories, acceptance criteria, and managing product backlogs.
• Strong stakeholder management, communication, and analytical skills.
• Ability to balance business priorities with technical constraints.

Preferred Qualifications

• Salesforce certifications such as:
• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Platform App Builder
• Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager certification.
• Experience with Data Cloud, Agentforce, Einstein AI, CPQ, or MuleSoft.
• Exposure to enterprise integrations and digital transformation programs

Key Skills

Education

Bachelor's degree