Description

specialized knowledge in Salesforce Agent force / AI Knowledge
Knowledge on salesforce Agent force and agent AI, specifically related to test engineering aspects.
Experience testing APIs and data integrations.
Experience in Test Automation and execution.
Understand AI concepts and the non deterministic nature of testing
Validate and Test,  Topic and action accuracy, Refine and iterate based on result, Ensure test data represent realistic use interactions
Prompt generation and leveraging Test Center to execute those prompts
Strong understanding of Software Testing methodologies.
Strong understanding of Agile principles. Experience working in SAFe Agile environment.
Experience working in onshore/offshore support model collaborating work with offshore teams.
Experience with Test Management tools

 Rational Tool suite, JIRA.
Experience in testing customer support and contact center systems a plus.
Health Care experience preferred

Key Skills

Education

Bachelor's degree