Description

Manage the operation, maintenance, and continuous improvement of Salesforce.com applications and modules.

This role is on-site.

Responsibilities

• Collaborate with business partners to solve complex issues and enable CRM and sales processes.
• Develop user stories and scalable designs for new CRM functionality, including screen layouts and validation rules.
• Manage software releases, packaging, and deployment across all environments using standard development lifecycle methodologies.
• Perform system administration, troubleshooting, testing, and data environment refreshes.
• Provide second-level support and training to top users to resolve issues and implement new functionality.

Required Skills

• 5+ years of Salesforce.com administration and customization experience.
• Proven experience working on large-scale Salesforce.com implementations.
• SFDC Administrator and Advanced Administrator Certifications.
• Proficiency in administrative tasks including user profiles, roles, custom objects, page layouts, and dashboards.
• Strong expertise in data management, relational database design, SQL/SOQL, data formats, and table joins.
• Experience executing data loads using Salesforce APEX Data Loader or other ETL tools.
• Advanced Excel skills.
• Ability to translate business requirements into technical deliverables and graphical process designs.
• Undergraduate degree or equivalent experience.

Preferred Skills

• SFDC Developer or Consultant Certification.
• Knowledge of SAP Sales and Distribution (SD) Module.
• Agile/Scrum background.

Key Skills

Education

Any Graduate