Description

Key Responsibilities

 

• AMS Delivery Ownership
• Own end-to-end SAP AMS support delivery, including incident, problem, change, and release management
• Drive SLA/KPI performance, backlog health, ticket resolution, and overall service quality
• Lead governance cadence: daily operations reviews, weekly service reviews, monthly KPI reporting, and QBRs
• Act as the primary escalation point for business and IT stakeholders
• Functional Leadership (Hands-on)
• Provide hands-on functional expertise across multiple SAP modules
• Analyze business requirements and deliver solutions aligned with SAP standard capabilities
• Support system configuration, enhancements, and defect resolution
• Perform root-cause analysis and implement permanent fixes for complex issues
• Review and validate solution design, configuration changes, and enhancements
• SAP Application Support & Enhancements
• Provide day-to-day support for SAP S/4HANA and ECC systems (including add-ons)
• Manage incident resolution, change requests, and system enhancements
• Support testing cycles (unit, integration, UAT) and ensure high-quality delivery
• Drive adoption of SAP best practices in configuration and solution design
• Integration & Technical Coordination
• Own and support the integration landscape across SAP and non-SAP systems
• Troubleshoot interfaces involving IDocs, APIs, EDI, RFC, BAPI, ALE, PI/PO, CPI
• Coordinate with ABAP teams by providing functional specifications and validation
• Ensure reliable and consistent data flow across business processes
• Team & Stakeholder Management
• Lead and mentor offshore SAP functional and technical teams
• Manage resource planning, capacity, and shift coverage aligned to global operations
• Collaborate with business process owners, key users, and global stakeholders
• Act as a trusted advisor to business and IT leadership
• Governance, Compliance & Continuous Improvement
• Drive problem management and automation initiatives to reduce recurring incidents
• Maintain documentation, SOPs, and knowledge base artifacts
• Ensure adherence to ITIL processes, SLA commitments, and audit requirements
• Proactively identify risks and implement mitigation strategies
  
   

Job Requirements

Details:

 

• Bachelor's degree in engineering, IT, or related field (MBA preferred)
• 10+ years of SAP functional experience in one mor modules of SAP
• 2+ years of SAP S/4HANA experience
• 3+ years in leadership or delivery management roles
• Strong functional expertise in supporting more than one module - OTC, PTR, PTM or Logistics
• Strong experience in AMS / Production Support environments
• Experience with ITIL processes (Incident, Problem, Change Management)
• Proven track record in designing and implementing SAP functional solutions
• Knowledge of integration technologies i.e IDocs, RFC, ALE, BAPI, APIs

Key Skills

Education

Bachelor's degree