Description

Provide end-to-end support and maintenance for integrated SAP systems within strict SLA timelines.

Manage change requests from proposal through high-level solution design to implementation.

Responsibilities

• Troubleshoot and resolve incidents while conducting root cause analysis to implement preventive measures.
• Manage change requests by preparing proposals, high-level solution designs, scope of work, and estimated man-days.
• Develop and maintain technical and functional documentation, including SIT, UAT, user manuals, and handover documents.
• Execute project plans and change requests using standard project management practices to ensure timely delivery.
• Prepare monthly service reports detailing effort usage, development timelines, and incident SLA performance.

Required Skills

• 5+ years of experience in SAP support and maintenance.
• Hands-on expertise with FICO, SD, MM-WM, and PO (Process Orchestration).
• Technical proficiency in BW, ABAP, BASIS, and HANA Studio.
• Experience with server maintenance within the BASIS module.
• Knowledge of integrating SAP with GRC, Ariba (Sourcing, Buying & Invoicing), and SuccessFactors.
• Strong ability to write functional specifications and technical development documentation.
• Proven experience managing change requests and project lifecycles.
• Ability to perform post Go-Live support for daily, weekly, and monthly transaction cycles.

Preferred Skills

• Experience providing support for SAP EWM.

Key Skills

Education

Any Graduate