Description

Provide post-implementation support for SAP Ariba Sourcing and SLP modules, managing incidents, enhancements, and system integrations.

This role is on-site.

Responsibilities

• Resolve incidents for SAP Ariba Sourcing and SLP through logging, tracking, and root cause analysis.
• Manage minor enhancements, configuration changes, and system performance monitoring.
• Maintain seamless integration between SAP Ariba and ECC systems while troubleshooting integration issues.
• Review Technical Solution Design (TSD) documents to ensure all implemented processes in SAP Ariba and CIG are covered.
• Create user guides, FAQs, and conduct refresher training sessions for users.

Required Skills

• 5+ years of experience in SAP Ariba support.
• Expertise in SAP Ariba Sourcing module.
• Expertise in SAP Ariba SLP modules.
• Experience managing integrations with ECC systems.
• Ability to perform root cause analysis on system incidents.
• Knowledge of SAP Ariba and CIG process documentation.
• Experience with role-based access control implementation.

Preferred Skills

• Advise on business workarounds for Service Requests (SR) raised to SAP.

Key Skills

Education

Any Graduate