Key Responsibilities:
· Support for SAP Ariba Sourcing and SLP modules
· Provide comprehensive post-implementation support for SAP Ariba Sourcing and SLP modules to ensure smooth operations, user adoption, and issue resolution.
· Logging, tracking, and resolving incidents related to SAP Ariba Sourcing and SLP
· Providing timely resolution and root cause analysis
· Conducting refresher training sessions and creating user guides or FAQs
· Handling minor enhancements or configuration changes based on business needs
· Monitoring system performance and usage
· Proactive identification and resolution of potential issues
· Ensuring seamless integration between SAP Ariba and ECC system.
· Troubleshooting and resolving integration-related issues
· Detailed logs of all incidents and change requests handled during the support period
· A formal handover at the end of the support period to internal teams
· Support for reviewing TSD Document from the Implementing Partner to make sure all implemented
· process and changes in SAP Ariba and CIG covered in the TSD Document
· Review Access Control: Implement role-based access control to limit user access and privileges according to their role.
· Review All SR raised to SAP for the business process and advise on the work around solution for the business requirement
Any Graduate