Description

Key Responsibilities Provide 24x7 production support for SAP landscapes (ECC, S/4HANA, BW, PI/PO, Solution Manager, Fiori). Monitor SAP systems and ensure availability, performance, and stability. Handle incident, problem, and change management activities. Perform SAP system administration tasks including: Client administration User administration Background job monitoring Transport management System monitoring and health checks Analyze and resolve SAP application and technical issues. Perform system copies, client copies, kernel upgrades, and support pack upgrades. Monitor database growth, system performance, and capacity planning. Manage SAP transports across Development, QA, and Production environments. Coordinate with functional, development, infrastructure, and business teams for issue resolution. Support SAP security administration activities and audit requirements. Maintain system documentation, SOPs, and knowledge articles. Participate in on-call and weekend support activities as required. Technical Skills SAP BASIS Administration (ECC and/or S/4HANA) HANA Database Administration SAP Solution Manager SAP Transport Management System (TMS) SAP Fiori Administration SAP Web Dispatcher SAP Kernel Upgrades and Patching SAP Performance Tuning Operating Systems: Linux/Unix/Windows Database: HANA, Oracle, SQL Server, DB2 Monitoring Tools: Solution Manager, CCMS, Focused Run Required Experience Experience in SAP BASIS production support environment. Strong troubleshooting and root cause analysis skills. Experience in Incident, Problem, and Change Management processes. Knowledge of ITIL practices is preferred. Experience with SAP S/4HANA migrations/upgrades is an added advantage. Preferred Certifications SAP Certified Technology Associate – System Administration (SAP HANA/S4HANA) ITIL Foundation Certification Key Deliverables SAP system uptime and availability. SLA compliance for incidents and service requests. Timely resolution of production issues. Successful transport and release management. Proactive monitoring and performance optimization

Key Skills

Education

Bachelor's degree