Description

You will manage SAP Basis activities and IT Service Management processes within cloud environments.

This role is remote.

Responsibilities

• Execute SAP release version upgrades and infrastructure updates for cloud customers.
• Manage infrastructure operations, including network, interfaces, and load balancer topics.
• Troubleshoot complex technical issues to identify root causes and implement solutions.
• Handle customer escalations by coordinating with internal teams to reach resolutions.

Required Skills

• 5+ years of experience in SAP Basis and SAP Applications.
• Hands-on experience with SAP HEC and SAP S/4HANA or other cloud solutions.
• Strong knowledge of IT Service Management (ITSM).
• Proven ability in technical troubleshooting and infrastructure operations.
• Proficiency in written and verbal English.
• Experience working with cross-functional and cross-cultural teams.

Preferred Skills

• Knowledge of Cloud architecture and IT technical infrastructure.
• Certification in Azure, AWS, or GCP fundamentals.
• Experience with migration and upgrade projects, specifically on S/4H Cloud.

Key Skills

Education

Any Graduate