Description

You will provide application support, maintenance, and enhancement fulfillment for SAP CRM systems.

Responsibilities

• Resolve daily incidents and service requests for SAP CRM users.
• Investigate root causes of incidents and implement preventive measures for recurring issues.
• Debug program logic to deliver fast resolutions to technical problems.
• Train and guide users to assist with issues arising during incident management.
• Maintain documentation for system configurations, support processes, and issue resolutions.

Required Skills

• 6-7 years of experience in SAP CRM On-Premise application support and management.
• Deep knowledge of SAP CRM Service and Sales modules.
• Ability to debug and understand underlying program logic.
• Familiarity with ITIL practices for incident, problem, and change management.
• Bachelor's degree in Computer Science, Information Technology, or Business.
• Ability to work independently during EMEA timings.
• Strong analytical and problem-solving skills.

Preferred Skills

• SAP CRM certification.

Key Skills

Education

Not specified