Description

You will lead the functional design and implementation of SAP CRM solutions to meet complex business requirements.

Responsibilities

• Lead requirement gathering sessions and design system recommendations that align with long-term IT strategy.
• Implement full-cycle configuration solutions and maintain all associated technical documentation.
• Define testing strategies for modules and lead end-to-end integration testing.
• Manage the delivery of project releases and troubleshoot complex incidents through evaluation and design of corrections.
• Collaborate with business stakeholders to propose process enhancements by analyzing system options, risks, and cost-benefit impacts.

Required Skills

• Minimum 5 years of experience in SAP CRM, specifically configuring and customizing CRM Service.
• At least 1 full lifecycle SAP CRM implementation.
• Expertise in SAP CRM 7.0 best practices including CIC, Sales, and Service.
• Functional configuration experience in Account and Contact Management, Organizational Management, Transaction Types, Item Categories, and Partner Determination Procedures.
• Proficiency in Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, and Pricing.
• Hands-on experience with Middleware Monitoring and CRM WEB UI Configuration (Business Roles, WorkCentres, Navigation Profiles, Technical Profiles, and Transaction Launcher).
• Experience with CRM–ECC integration for Product, Customer, Contact, Pricing, Transactions, and Employee data.
• Ability to read ABAP code and perform debugging.
• Strong communication skills for explaining technical and business solutions to management.
• High school diploma or GED required; Bachelor’s degree preferred.

Preferred Skills

• Experience with SolMan - ChaRM.
• Experience supporting complex SAP environments with multiple components.
• Experience working on customer FIORI and mobile applications.

Key Skills

Education

Any Graduate