Description

Lead functional design and implementation of SAP CRM solutions for complex business requirements.

This role is on-site.

Responsibilities

• Lead requirement gathering and design system recommendations aligned with IT strategy.
• Implement full-cycle configuration solutions and maintain technical documentation.
• Define testing strategies and lead end-to-end integration testing.
• Manage project release delivery and troubleshoot complex incidents.
• Collaborate with stakeholders to propose process enhancements based on risk and cost-benefit analysis.

Required Skills

• Minimum 5 years of experience in SAP CRM, specifically configuring CRM Service.
• At least one full lifecycle SAP CRM implementation.
• Expertise in SAP CRM 7.0 best practices including CIC, Sales, and Service.
• Functional configuration in Account/Contact Management, Organizational Management, Transaction Types, Item Categories, and Partner Determination.
• Proficiency in Action Profiles, Status Management, Data Management, Text Management, Categorization schema, ERMS, and Pricing.
• Hands-on experience with Middleware Monitoring and CRM WEB UI Configuration (Business Roles, WorkCentres, Navigation Profiles, Technical Profiles, Transaction Launcher).
• Experience with CRM–ECC integration for Product, Customer, Contact, Pricing, Transactions, and Employee data.
• Ability to read ABAP code and perform debugging.

Preferred Skills

• Experience with SolMan - ChaRM.
• Experience supporting complex SAP environments with multiple components.
• Experience working on customer FIORI and mobile applications.

Key Skills

Education

Any Graduate