Description

You will function as a SAP CRM Functional Analyst, owning requirements gathering and configuration.

Responsibilities

• Gather business requirements for SAP CRM.
• Configure and customize SAP CRM Service.
• Manage end-to-end functional implementation within SAP CRM.
• Communicate technical and business issues to management.

Required Skills

• Minimum 5 years of experience with SAP CRM.
• Full lifecycle implementation experience in SAP CRM.
• Expertise in SAP CRM 7.0 best practices across CIC, Sales, and Service.
• Functional configuration experience in Account and Contact Management, Organizational Management, and Data Management.
• Experience with CRM – ECC integration for Product, Customer & Contact, Pricing, and Transactions data.
• Familiarity with ABAP code and debugging skills.
• Experience configuring Business Roles, WorkCentres, and Navigation Profiles.
• Bachelor’s degree or equivalent experience.

Preferred Skills

• Experience in SolMan - ChaRM.
• Experience working on customer FIORI and customer Mobile applications.

Key Skills

Education

Bachelor's degree