Description

Key Responsibilities

Lead functional activities throughout the SAP CRM 7.0 On-Premise implementation lifecycle

Gather, analyze, and document business requirements related to the SAP CRM Service module

Perform hands-on functional configuration and customization to meet business requirements

Understand service-related business processes and recommend appropriate SAP CRM solutions

Prepare functional specifications for custom developments, enhancements, and integrations

Coordinate with ABAP developers and technical consultants to deliver required functionality

Support end-to-end implementation activities, including requirement gathering, solution design, configuration, testing, deployment, and post-implementation support

Plan and support functional testing, integration testing, defect resolution, and user acceptance testing (UAT)

Troubleshoot functional issues, perform root-cause analysis, and coordinate resolutions

Provide functional leadership, guidance, and support to project team members

Engage with business stakeholders to validate requirements, communicate progress, and manage expectations

Track functional deliverables, resolve project blockers, and ensure milestones are completed within the agreed timeline

Required Skills & Qualifications

9+ years of SAP CRM experience, with strong hands-on expertise in SAP CRM 7.0 On-Premise

Strong functional expertise in the SAP CRM Service module

Proven experience in SAP CRM functional configuration, solution design, and implementation

Good understanding of service management business processes and their implementation in SAP CRM

Experience in business requirement gathering, functional analysis, and preparation of functional specifications

Ability to work closely with ABAP developers and technical teams on enhancements, custom developments, and integrations

Experience in functional testing, integration testing, UAT, defect management, and issue resolution

Proven ability to independently manage functional requirements and lead implementation activities

Good to have: previous experience leading SAP CRM On-Premise implementation projects

Good to have: experience with SAP C4C (Cloud for Customer), along with prior hands-on SAP CRM On-Premise experience

Good to have: experience working on new implementations and complex service-related business requirements

Good to have: relevant SAP CRM certifications

Ability to work effectively in a remote project environment and meet tight delivery timelines

Strong analytical, problem-solving, communication, and stakeholder management skills

Key Skills

Education

Bachelor's degree