Description

Key Responsibilities

• Lead SAP CRM functional activities across implementation, enhancement, and support projects.
• Gather, analyze, and document business requirements from stakeholders.
• Translate business requirements into functional specifications and solution recommendations.
• Support SAP CRM Sales and Service business processes and related configurations.
• Collaborate with business users, project teams, and technical resources to ensure successful solution delivery.
• Coordinate with offshore development and support teams to manage project deliverables and issue resolution.
• Facilitate meetings, workshops, status updates, and project discussions with stakeholders.
• Monitor project progress, track defects, and support testing and deployment activities.
• Provide regular reporting on project status, risks, and key milestones.

Required Qualifications

• 7+ years of hands-on SAP CRM Functional consulting experience.
• Recent experience working on SAP IS-U projects.
• Strong expertise in traditional SAP CRM (not SAP C4C).
• In-depth knowledge of SAP CRM Sales and/or Service processes.
• Experience supporting full lifecycle SAP CRM implementations and production support environments.
• Strong business requirements gathering and documentation skills.
• Experience working directly with business stakeholders and cross-functional teams.
• Proven ability to coordinate effectively with offshore development and support teams.
• Excellent communication, presentation, and organizational skills.
• Experience managing defects, issue tracking, and project coordination activities

Key Skills

Education

Any Gradute