Description

You will manage end-to-end customer order lifecycles and service inquiries within an SAP environment.

Responsibilities

• Execute day-to-day order management activities including order processing, consignment fill-up, billing, and return management.
• Handle inbound customer inquiries regarding billing, technical issues, and general requests via voice, WhatsApp, chat, email, and SMS.
• Coordinate with 3PL/4PL partners to ensure timely order delivery and service alignment with supply chain strategies.
• Manage product recalls, including collection and replacement processes, and generate required reports for audit readiness.
• Resolve complex customer complaints and communicate back-order status or delivery changes promptly.

Required Skills

• 5+ years of experience in order management or customer service roles.
• Proficiency with SAP Products and SAP Systems.
• Direct experience in Order Management and processing high volumes of transactions.
• Proven ability to maintain high Customer Satisfaction (CSAT) scores.
• Experience in Program Deployment and following strict quality and compliance guidelines.
• Ability to perform Process Design and recommend changes to accommodate customer requirements.
• Strong communication skills for managing inquiries across multiple digital and voice channels.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate