Description

You will map business requirements to SAP ISU Customer Service and Customer Engagement processes, documenting functional specifications and supporting system upgrades.

This role is on-site.

Responsibilities

• Map business requirements to existing SAP ISU processes.
• Document functional specifications following business requirement assessments.
• Support SAP ISU upgrades and system patches.
• Execute regression testing to ensure stability prior to production releases.
• Perform advanced requirements analysis and definition.

Required Skills

• 5+ years of experience in SAP ISU - Customer Service (CS) and Customer Engagement (CE).
• Proficiency in SAP ISU functional processes.
• Advanced skills in Requirements Analysis.
• Advanced skills in Requirements Definition.
• Strong testing capabilities for regression testing.
• Proficient English communication skills.

Preferred Skills

• Experience with process mapping within SAP ISU modules.

Key Skills

Education

Any Graduate