Description

Responsibilities
Core Responsibilities

OTC Product Ownership

Own end-to-end OTC processes, including lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit processing, and customer service.
Define and enforce standardized sales processes across regions and channels, while managing approved local variations.
Establish and track OTC KPIs (e.g., order cycle time, perfect order rate, OTIF/fill rate, billing accuracy, dispute resolution cycle time, and DSO drivers).
Solution Design

Lead design decisions across:
Sales document types, item categories, copy control, and partner determination
Pricing procedures, condition techniques, and rebate/settlement processes (if applicable)
Billing types, billing plans/milestones, and invoicing/output requirements
Credit and debit memo processes
Ensure alignment with revenue recognition, tax, and compliance requirements in collaboration with Finance.
Create and review functional specifications for enhancements, integrations, and outputs.
Integrations & Cross-Functional Alignment

Collaborate closely with:
Finance (FI/CO) for billing, revenue recognition, tax, and profitability
Customer master/data governance teams for partner roles and hierarchies
Customer/dealer portal teams
Validate end-to-end processes across integrated systems (EDI, middleware, carriers, tax engines, and payment platforms).
Reporting, Controls & Security

Define reporting requirements (e.g., billing status, blocks, pricing overrides).
Ensure appropriate controls are in place (approval workflows, audit trails, pricing governance).
Partner with security teams to enforce segregation of duties (SoD) and role design.
Testing Leadership (Quality Gate Ownership)

Own UAT strategy and execution; support SIT for end-to-end coverage.
Develop and approve test scenarios, including standard and exception cases (e.g., backorders, partial deliveries, returns, cancellations, billing blocks, credit holds).
Lead defect triage, prioritization, validation, and readiness sign-off.
Data Readiness

Define and validate:
Customer master data (business partners, hierarchies)
Material master sales views
Pricing conditions, contracts, and discounts
Migration scope for open orders, deliveries, and billing documents
Establish post-go-live data governance, ownership, and quality controls.
Cutover & Go-Live Readiness

Define OTC cutover strategy (open orders, delivery/billing cutoffs, output readiness, EDI coordination).
Ensure downstream systems and partners are prepared.
Lead hypercare support and stabilization efforts.
Change Management & Training

Assess role impacts across sales, pricing, and billing teams.
Review and approve training materials, job aids, and SOPs.
Build and leverage a super-user network to drive adoption and compliance.
Vendor/SI Governance & Stakeholder Management

Act as the primary SME for OTC design decisions and tradeoffs.
Facilitate workshops, manage RAID logs, and resolve cross-functional issues.
Provide clear communication on risks, dependencies, and go/no-go readiness.
Required Qualifications

7–12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership.
1–2+ years of SAP S/4HANA implementation experience (or ECC to S/4 transformation) with OTC ownership.
Deep expertise in pricing, order management, delivery, and billing processes.
Experience or familiarity with SAP Vehicle Management System (VMS) and its integration with OTC, Finance (RTR), and logistics.
Strong cross-functional leadership across Finance, Supply Chain, and Master Data teams.
Proven ability to drive fit-to-standard decisions and manage scope effectively.
Required Skills

Strong SAP S/4HANA Sales functional knowledge, including configuration impact awareness
UAT leadership and quality governance
Integration knowledge (EDI, middleware, tax/payment systems) and issue resolution
Strong executive communication and stakeholder management
Experience with Settlement Management

Key Skills

Education

Any Graduate