Description

Key Responsibilities

• Provide L2/L3 support for SAP OTC processes and resolve incidents within SLA.
• Support sales order management, pricing, delivery, billing, returns, and customer master data.
• Analyze business issues, perform root cause analysis, and implement solutions.
• Work on enhancements, change requests, testing, and production deployments.
• Coordinate with cross-functional teams including MM, FI, EDI, and technical teams.
• Prepare functional specifications and support UAT activities.

Required Skills

• 6-8 years of hands-on SAP SD/OTC experience.
• Strong knowledge of Sales Order Processing, Pricing, Delivery, Billing, Credit Management, and Output Determination.
• Experience in SAP S/4HANA and Fiori applications.
• Good understanding of IDocs, interfaces, EDI, and integrations with FI/MM.
• Exposure to AMS support processes, ITIL, and ticketing tools (ServiceNow/Jira).
• Excellent problem-solving and stakeholder management skills

Key Skills

Education

Bachelor's degree