Description

Key Responsibilities:

• Program Governance- Oversee end to end delivery of SAP projects including AMS, AD and projects, including scope, schedule, budget, and quality.

• Client management- Engage customer stakeholders across IT and business to provide updates on ongoing engagements, get constant feedback, identify incremental business etc.

• Scope management- Understand scope as per the statement of Work and ensure delivery as per the contract, enable and effect changes to the contract as needed after discussions with various stakeholders.

• Setup Governance and Reporting framework for the SAP workstreams across different projects.

• Risk Management- Continuously identify risks that could impact the various projects and identify mitigation measures for the same.

• Innovation and Though leadership- Be abreast of SAP product roadmaps and support the customer in its SAP journey including upgrades, S/4HANA transformation, cloud adoption, and integration with operational systems etc.

• People management of the team including performance management, training and other concerns.

• Practice initiatives - Support practice initiatives like recruitment, revenue growth, margin improvements etc.

Required Qualifications:

• 18+ years of SAP experience, with specific experience of managing large SAP AMS / Support programs from a systems integrator perspective.

• Strong understanding of SAP functional and technical modules (e.g., PM, MM, FICO, EAM, SCM, SuccessFactors, Basis, Integration etc.).

• Experience in SAP S/4 HANA, BTP etc.

• Experience in managing Application Maintenance projects as a Service Delivery Manager.

• Demonstrated ability to manage onsite and offshore teams across tracks.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience in utilities, oil & gas, mining, or renewable energy sector.

• Certifications such as PMP, SAFe, ITIL, or SAP Activate

Key Skills

Education

Bachelor's degree