Description

You will manage the day-to-day governance of SAP application support, minor enhancement projects, and continuous improvement initiatives across ECC or S/4HANA environments.

Responsibilities

• Own SLA adherence, incident backlogs, and service metrics such as MTTR and first-call resolution.
• Manage multiple concurrent minor-change or enhancement projects, including planning, budgeting, and resource allocation.
• Oversee functional and technical design, build, test, cut-over, and hyper-care phases using SAP Activate, ASAP, or Agile methodologies.
• Control AMS run-costs and enhancement budgets while validating vendor invoices against contractual rates.
• Lead a blended team of 5-15 onshore and offshore analysts and facilitate stakeholder prioritization workshops.
• Enforce change-management and documentation standards including ChaRM and ITIL.

Required Skills

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field.
• 8+ years of total IT experience, with at least 3 years managing SAP AMS or support projects.
• Hands-on exposure to at least two SAP functional areas including FI/CO, SD, MM, PP, WM, QM, SuccessFactors, or BW.
• Experience with integration topics such as IDoc and PI/PO/CPI.
• Proficiency in Agile frameworks including Scrum and Kanban.
• Knowledge of ITIL v3/v4 service management processes.
• Experience using SAP Solution Manager/ChaRM, JIRA, or Azure DevOps for backlog and test management.
• Ability to ensure solutions conform to SOX, GDPR, and internal audit requirements.

Preferred Skills

• ITIL Foundation certification.

Key Skills

Education

Bachelor's degree