Description

Provide application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.

This role is on-site.

Responsibilities

• Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
• Perform issue analysis, root cause identification, and recommend permanent fixes for SAP PM and Warranty processes.
• Support configuration, testing, and deployment of minor enhancements and defect fixes.
• Analyze business requirements and translate them into supportable functional solutions for equipment, notifications, work orders, and warranty claims.
• Document incidents, resolutions, and support procedures while contributing to knowledge base development.

Required Skills

• 8+ years of experience in application management support (AMS) for SAP HANA SCM environments.
• Strong functional expertise in SAP Plant Maintenance (PM), including maintenance plans, notifications, and work orders.
• Experience supporting Warranty Management processes, including claims processing and entitlement validation.
• Understanding of SAP HANA environment and production support considerations.
• Experience with SAP configuration analysis, defect troubleshooting, and deployment support.
• Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
• Strong business process analysis, documentation, and stakeholder coordination skills.

Preferred Skills

• Experience in SAP S/4HANA environments and familiarity with SAP Fiori applications.
• Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
• Experience with service management tools such as ServiceNow, Jira, or similar platforms.

Key Skills

Education

Bachelor's degree