Description

• Work on SAP SD business processes including Third Party Sales, Rebates, Intercompany Sales, Stock Transfer, and ATP.
• Manage Sales, Delivery, PGI, Billing, Outputs, and Pricing configurations.
• Collaborate with integration teams and third-party systems for data exchange.
• Work on IDOC/EDI processes and SAP integrations with external systems.
• Handle interfaces where data is exchanged between SAP and third-party applications.
• Work on shipment and logistics processes related to SAP SD.
• Maintain master data such as Customer-Material and condition records using LSMW.
• Support ticketing activities using tools like ServiceNow.
• Perform basic ABAP debugging where required.
• Participate in global project delivery and work with overseas clients (Europe/US region).
• Deliver high-quality service ensuring SLA/KPI compliance.

Key Performance Indicators:

• Timely completion of transition milestones with quality
• Service stabilization post-transition
• SLA/KPI compliance
• Service availability and incident reduction
• MTTR improvement and reduced ticket aging
• Reduction in repeat and recurring issues
• Customer satisfaction and stakeholder feedback
• Governance, reporting, and risk management quality
• Automation and cost optimization improvements

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, IT, or related field
• Minimum 8–12 years of relevant IT experience
• 10–12 years of SAP SD experience
• At least 2 full lifecycle implementations/roll-outs
• SAP Certification preferred
• ITIL certification preferred
• PMP / PRINCE2 / Agile / SAFe certifications are an advantage

Required Experience & Skills:

• Experience with User Exits, BADIs, and Enhancements in SAP SD
• Hands-on experience in SD Shipping, Transportation Management, and Service Billing
• Strong expertise in Pricing, Condition Techniques, Rebates, ATP, Scheduling
• Deep knowledge of sales cycle: Inquiry, Quotation, Contract, Scheduling, Billing
• Expertise in Output/Printing forms for Sales, Shipping, and Billing
• Experience in writing functional specifications, test scripts, and working on custom reports
• Strong experience in SAP SD configuration
• Experience working with LSMW for master data updates
• Understanding of SAP cross modules (FI/MM integration)
• Experience in OSS note analysis, application, and testing
• Ability to work independently and take ownership of deliverables
• Experience with ITSM tools such as ServiceNow or Jira
• Exposure to monitoring tools such as Dynatrace, Datadog, Splunk, or CloudWatch

Key Skills

Education

Bachelor's degree