Description

You will provide functional and technical support for SAP Sales & Distribution (SD) and Material Management (MM) modules.

Responsibilities

• Resolve end-user inquiries and incidents, taking ownership from initial report to full resolution.
• Analyze problems to determine if they stem from processes, data, systems, or training issues.
• Record and track all incidents within the PanaYa system.
• Escalate complex issues to the Hypercare Command Center and NAMT resources as required.
• Verify all problem resolutions before closing tickets.

Required Skills

• 5+ years of SAP experience specifically in Sales & Distribution (SD) and Material Management (MM).
• Experience with logistics and distribution, including delivery and outbound processing.
• Knowledge of shipping processes via ProcessWeaver.
• Hands-on experience with warehouse management, including inbound processing, putaway, and stock removal.
• Competency in goods movements, shop floor replenishment, and physical inventory.
• Proficiency in cycle counting and material management.
• Experience with supply planning and item creation via Fletch.
• Ability to perform detailed functional analysis on reported issues.

Preferred Skills

• Experience managing returning goods to factory processes.

Key Skills

Education

Any Graduate