Description

You will manage SAP Service Management and Customer Service processes, handling notifications, service orders, warranty, and billing functions.

This role is on-site.

Responsibilities

• Manage Service Management (SM) and Customer Service (CS) workflows including notifications and service orders.
• Handle warranty claims and billing functions within SAP systems.
• Apply expert knowledge of Contracts, covering Value, Quantity, and Service types.
• Configure and maintain SAP Portal customer service master data, including Equipment, Warranty, Functional Location, and Counters.

Required Skills

• 9+ years of total professional experience in SAP consulting.
• 4-5 years minimum experience specifically in Service Management (SM) or Customer Service (CS).
• Advanced knowledge of SAP Notification and Service Order processes.
• Expert proficiency in SAP Contracts (Value/Quantity/Service).
• Hands-on experience with S/4Hana implementation and support.
• Proficiency with SAP Hybris/BRIM and BRF+.
• Experience managing SAP Portal Customer Service master data.

Key Skills

Education

Any Gradute