Description

You will provide functional and technical support for CRM functions within an SAP environment servicing over 9,000 users.

Responsibilities

• Own solution design, development prototyping, configuration, testing, and maintenance of the SAP CRM system.
• Manage production support to troubleshoot, investigate, analyze, and solve software problems.
• Collaborate with business users to gather requirements, document system changes, and develop solutions that satisfy business needs.
• Perform functional configuration and customization while maintaining system integrity and component integration with ECC, Business Warehouse, and Portal.
• Analyze the impact of changes on internal and external business application systems and develop all necessary documentation per change control policies.

Required Skills

• 7+ years of experience with SAP CRM configuration and development including SAP ECC integration.
• 7+ years of experience with CRM middleware plug-ins and functional Enterprise Portal operations.
• 7+ years of experience with CRM components and technical objects including ABAP user exits, Business Add-ins (BAdIs), BAPIs, Idocs, and Bdocs.
• 7+ years of experience managing business partner types (customer, employee, and contact person) and replication between ECC and CRM.
• 7+ years of hands-on middleware configuration for master data, business partner data, and product master (Ibase and I-objects).
• 7+ years of experience customizing item categories, item category determinations, workflows, and processing claims, change requests, or web requests.
• 7+ years of experience with Business Warehouse and BOBJ integration, including syncing CRM dashboards with business roles.
• Proven ability to consult with clients and teams to implement standard or custom solutions.

Preferred Skills

• Experience with SAP ECC 6.0, BI 7.0, Solution Manager, GRC, NWCE, and PI.
• Knowledge of SAP Solution and BOBJ integration.

Key Skills

Education

Any Graduate