Description

Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP ABAP and SAP Fiori.
• Act as a senior technical expert and be involved in activities beyond regular ticket processing, including customer meetings, technical discussions, code reviews, service reviews, and change request assessments.
• Review and validate technical Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP development standards, Fiori best practices, performance optimization, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the technical coordination point within the delivery team for SAP ABAP and Fiori-related activities.
• Coordinate and review development, testing, deployment, and enhancement activities to ensure compliance with delivery standards.
• Identify opportunities for automation, code optimization, simplification, and technical innovation.
• Mentor team members, share expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, technical challenges, and improvement initiatives.

Key Tasks

• Act as the primary technical contact for SAP ABAP and Fiori-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
  • Coordinate technical activities across core team members.
  • Conduct internal status meetings in collaboration with the ASM, focusing on development activities, technical risks, and service performance.
• Identify, assess, and mitigate technical risks impacting application stability, performance, and maintainability.
• Drive standardization, optimization, continuous improvement, and proactive technical initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain technical documentation in accordance with customer standards and AMS/CAS processes.
• Validate technical Change Requests raised by consultants and developers, including:
  • Solution approach review
  • Effort estimation validation
  • Resource requirement assessment
  • Impact and risk analysis
• Support the ASM and delivery team by:
  • Participating in customer meetings and service reviews
  • Presenting SAP ABAP and Fiori-specific topics during project kick-offs and governance discussions
  • Supporting technical de-escalation activities
  • Prioritizing incidents, service requests, defects, developments, and enhancement activities
• Provide recommendations for application modernization, user experience improvements, technical debt reduction, and automation opportunities.

Required Skills

• Strong hands-on experience in SAP ABAP Development and SAP Fiori/UI5.
• Expertise in:
  • ABAP Reports (Classical, Interactive, ALV)
  • Object-Oriented ABAP (OOABAP)
  • Enhancements, User Exits, BAdIs, and Implicit Enhancements
  • Module Pool Programming
  • Smart Forms, SAP Scripts, and Adobe Forms
  • ALE, IDocs, RFC, BAPI, and Web Services
  • Data Dictionary (DDIC)
  • Performance Tuning and Code Optimization
  • CDS Views
  • AMDP
  • OData Services
  • SAP Gateway
  • SAP Fiori Elements
  • SAPUI5 Development
  • Fiori Launchpad Configuration
  • Workflow and Approval Applications
  • Fiori App Extensions and Customizations
  • REST and API Integrations
  • SAP Business Application Studio (BAS)
  • SAP BTP Extension Concepts
• Strong understanding of integration with:
  • SAP S/4HANA
  • SAP ECC
  • SAP FICO
  • SAP MM
  • SAP SD
  • SAP PP
  • SAP EWM
  • SAP SuccessFactors and Ariba integrations (preferred)
• Experience with incident management, problem management, and change management processes in AMS environments.
• Strong debugging, root cause analysis, and troubleshooting capabilities.
• Ability to perform effort estimations, impact assessments, code reviews, and solution validations.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments

Key Skills

Education

Bachelor's degree