Description

Key Responsibilities

System Lifecycle Management & Ownership

• Own end-to-end responsibility for the SAP system lifecycle, including planning, development, testing, implementation, technical operations, maintenance, change management, and decommissioning.
• Act as the central technical owner for the assigned system, ensuring all components are aligned with enterprise standards and strategies.
• Proactively identify system improvements, technical debt, and potential risks.

Technical Operations & System Health

• Perform and oversee regular system operations, including logfile analysis, system health checks, and performance monitoring.
• Lead and execute patching, backup/recovery, and disaster recovery testing in coordination with infrastructure teams.
• Proactively troubleshoot and resolve technical issues, working with support teams as needed.
• Ensure system stability through proactive optimization and performance improvements.

GxP Compliance & Quality

• Ensure full compliance with BI standards, IT governance, SOPs, and GxP requirements.
• Proactively manage compliance documentation, validation, and audit readiness.
• Coordinate and participate in GxP impact assessments, computer system validation (CSV), and quality management processes.

Stakeholder & Vendor Management

• Maintain close communication with service owners, BI stakeholders, and suppliers.
• Act as the primary technical contact for the assigned system, providing guidance and expertise.
• Coordinate system-related activities across IT and support teams.

Change, Release & Configuration Management

• Manage end-to-end change requests within the ITSM framework.
• Ensure adherence to Change Control processes and GxP guidelines.
• Maintain accurate system architecture and configuration documentation.

Data & Security Management

• Ensure accuracy and completeness of data in CMDB.
• Manage technical accounts, access reviews, and security policies.
• Monitor Remote Access Recording (RAR) logs and ensure proper information classification.

Audit & Quality Support

• Support internal and external audits by providing documentation and expertise.
• Conduct GxP impact assessments in collaboration with Quality functions.
• Apply lean validation principles for computer systems.

Job Requirements

Details:

Required Qualifications

Education & Experience

• Bachelor's degree in IT or a related field (or equivalent experience).
• Minimum 3+ years of experience as a System Lead or in a comparable role.

Technical Capability (Essential)

• SAP Basis skillsare essential—candidates must have hands-on experience with:
  • System installation, configuration, and maintenance.
  • User and security administration.
  • Performance monitoring, logfile analysis, and system health checks.
  • Backup and recovery coordination.
  • Patch management and vulnerability remediation.
• Understanding of SAP ERP systems and application lifecycle management.

System Ownership Mindset (Essential)

• Proven ability to own the end-to-end system lifecycle, not just coordinate tasks.
• Proactive approach to system operations—anticipating issues, driving improvements, and ensuring compliance without being told.
• Experience in GxP-regulated environments and understanding of compliance requirements.
• Strong experience with ITIL processes (incident, problem, change management).
• Excellent documentation skills (SLC documentation, runbooks, user manuals).
• Strong stakeholder management and communication skills.

Skills

• Strong communication and stakeholder management skills.
• Excellent written and spoken English.
• Structured, detail-oriented, and compliance-focused working style.
• Ability to manage complex systems in regulated environments

Key Skills

Education

Bachelor's degree