Description

- Monitor platform performance, ensure high availability, and proactively resolve incidents and technical issues.

- Collaborate with cross-functional teams to implement software updates, patches, and enhancements while minimizing downtime.

- Assist in the integration of statistical analysis tools with enterprise data sources and reporting solutions.

- Develop and execute platform activity reports, usage analytics, and capacity planning documentation.

- Ensure compliance with organizational security policies, license management, and audit requirements.

- Coordinate with vendors and technology partners for issue resolution and service improvement.

- Provide technical guidance and mentorship to junior team members and contribute to knowledge-sharing initiatives

Key Skills

Education

Bachelor's degree