Description

• Excellent communication skills both written and verbal.
• High level of understanding and proven management of SCCM hierarchy.
• Experience with MDM Platform Intune/Co-management.
• Knowledge of Windows operating system, patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting.
• Advance knowledge and technical ability of WSUS within SCCM/MECM. Patching concepts, best practices and troubleshooting skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work effectively under deadlines in a fast-paced, changing environment.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.
• Should have understanding of multi-tiered SLA management, Incident Management, Change Management, and Problem Management.

Job Requirements / Responsibilities

SCCM / MECM Administration

• Responsible for managing and maintaining the SCCM/MECM hierarchy.
• Troubleshoot issues related to different SCCM/MECM components like, Management Point, Distribution Point, Reporting Services, Software Update Point, WSUS, Cloud Management Gateway, IBCM etc.

Application & Deployment Management

• Create Applications and Packages and deployment via SCCM and troubleshoot issues related to Application deployment, package deployment etc.

Endpoint & Server Management

• Manage Endpoints and Servers using SCCM and troubleshoot Client related issues to ensure SCCM/MECM client health.

Patch Management

• Ensuring Servers and Endpoints are patched on monthly basis via SCCM/MECM with their standards.
• Should also be able to troubleshoot Software Update Point/WSUS and Client specific patching issues.

Reporting & Dashboards

• Should have hands on experience with generating monthly reports through SSRS, create patching dashboard, client health dashboards and any other custom reports based on customer requirements.

Operating System Deployment

• Should have basic understanding on concepts of Operating System Deployment.
• Should possess a fair technical understanding of task sequences and troubleshooting.

Intune / Co-Management

• Responsible for performing regular Intune/Co-Management related tasks like, Add Users, User Groups, Assign Intune licenses to Users, Device Enrollment etc.
• Responsible for managing MDM and MAM policies, customize company portal, assign apps to groups or users, configure app protection policies etc.

ITSM & Process Management

• Management of Incidents and Work Requests in ITSM tools like Service Now, BMC Remedy etc, ensuring SLA's and KPI's are achieved.

Collaboration

• Work closely with team members and collaborate with others to facilitate and achieve Team objectives or goals

Key Skills

Education

Bachelor's degree