Description

Core Accountabilities

Delivery Leadership

·              Create and maintain an integrated view of active work, priorities, milestones, dependencies, and commitments.

·              Turn broad goals into clear actions, owners, sequencing, and next steps.

·              Drive consistent follow-through on team commitments and action items.

·              Maintain delivery momentum across multiple workstreams and stakeholder groups.

Visual Management & Work Tracking

·              Establish and maintain effective boards, dashboards, plans, RAID logs, and other visual management tools.

·              Ensure work items contain enough detail for teams and stakeholders to understand scope, ownership, status, and next steps.

·              Keep delivery information current, accurate, and easy to interpret.

·              Provide concise status reporting that highlights progress, risks, dependencies, and decisions needed.

Risk, Issue & Dependency Management

·              Identify blockers, delivery risks, resource constraints, and cross-team dependencies early.

·              Actively pursue resolution rather than only documenting or reporting issues.

·              Escalate concerns requiring leadership attention with clear context, impact, urgency, and recommended action.

·              Track issues through closure and communicate outcomes to affected stakeholders.

Scrum Master & SAFe Responsibilities

·              Facilitate effective team ceremonies, including stand-ups, planning, refinement, reviews, retrospectives, and PI planning activities.

·              Help the team navigate SAFe practices and participate effectively in ART-level planning and coordination.

·              Partner with product and technology leaders to support backlog readiness, prioritization, capacity planning, and delivery flow.

·              Use retrospectives and delivery data to identify practical improvements in team effectiveness.

Cross-Functional Coordination

·              Coordinate work across product, marketing, technology, business partners, and external vendors.

·              Facilitate conversations that clarify priorities, ownership, decisions, timelines, and tradeoffs.

·              Improve communication and handoffs across teams.

·              Build trusted working relationships while holding stakeholders accountable for commitments.

Flexible Delivery Practices

·              Apply Agile, SAFe, Kanban, project management, or hybrid practices based on the needs of the work.

·              Maintain project plans, milestones, decision logs, and stakeholder communications where appropriate.

·              Introduce structure without creating unnecessary process or administrative overhead.

·              Help the organization evolve its delivery practices as team and portfolio needs change.

Required Experience & Capabilities

·              5+ years of experience in delivery leadership, Scrum Master, project management, Agile program management, or a comparable role.

·              Experience supporting technology delivery teams and cross-functional business stakeholders.

·              Working knowledge of SAFe and Agile delivery practices, with the judgment to apply them pragmatically.

·              Demonstrated strength in visual management, detailed work tracking, risk management, dependency coordination, and issue escalation.

·              Strong facilitation and stakeholder communication skills, including the ability to make complex delivery information clear and actionable.

·              Ability to influence, create accountability, and move work forward without relying on formal authority.

·              Consistent follow-through, sound judgment, and a strong bias toward action.

Preferred Experience

·              Experience supporting Marketing Technology, digital, customer experience, commerce, or related platforms.

·              Experience with Azure DevOps, GitHub Issues, or comparable tools.

·              Experience coordinating vendors or third-party delivery partners.

·              SAFe Scrum Master, Advanced Scrum Master, PMP, PMI-ACP, or a comparable certification.

·              Experience in an organization evolving between Agile and more traditional project delivery models

Key Skills

Education

Bachelor's degree