Description

Key Responsibilities

• Facilitate Scrum, Kanban, and Scrumban ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Support teams managing project work along with operational and business-as-usual activities.
• Remove impediments and coordinate resolution of cross-team dependencies and delivery risks.
• Track sprint progress, team capacity, action items, risks, issues, and dependencies.
• Partner with Product Owners, Engineering Leads, Project Managers, and business stakeholders.
• Promote Agile principles, continuous improvement, transparency, and team accountability.
• Track work items, defects, incidents, and project activities using Jira and ServiceNow.
• Apply ITIL/ITSM concepts, including incident, problem, and change management, within Agile delivery processes.
• Coordinate dependencies across Azure Compute, Networking, Azure Monitor, Azure DevOps, Azure Policy, IAM, and Microsoft Entra ID.
• Provide clear status updates to leadership and key stakeholders.
• Facilitate conflict resolution and encourage collaboration across distributed teams.
• Support release planning, deployment coordination, operational readiness, and post-release reviews.

Required Qualifications

• 8+ years of experience as a Scrum Master or in a similar Agile delivery leadership role.
• Strong experience facilitating Scrum, Kanban, or Scrumban teams.
• Working knowledge of Microsoft Azure services, including Azure Compute, Networking, Azure Monitor, Azure DevOps, Azure Policy, IAM, and Microsoft Entra ID.
• Ability to understand technical discussions, identify dependencies, and communicate delivery impacts.
• Strong knowledge of Jira and ServiceNow.
• Solid understanding of ITIL/ITSM concepts.
• Experience working in Agile and DevOps environments.
• Proven experience coordinating onshore, offshore, and distributed teams.
• Excellent stakeholder management, facilitation, and conflict-resolution skills.
• Strong written and verbal communication skills.
• Ability to translate technical and operational challenges into business-relevant updates.
• Strong leadership, analytical, organizational, and problem-solving skills.
• Ability to work onsite in Pleasanton, California.

Preferred Qualifications

• CSM, PSM I/II, or SAFe Scrum Master certification.
• Experience supporting Azure cloud transformation, infrastructure, or operations programs.
• Experience working with IT operations, cloud engineering, DevOps, or platform teams.
• Knowledge of release management, change control, and production support processes.
• Experience working with global delivery models and multiple technical teams

Key Skills

Education

Not specified