Description

You will lead automation efforts and manage the full software testing lifecycle for AI-driven voice and chat bots.

Responsibilities

• Design, develop, and implement comprehensive test plans, test cases, and testing processes.
• Execute integration testing across multiple CRM platforms including Dynamics, ServiceNow, Zendesk, and SugarCRM.
• Automate web and API testing workflows to increase application coverage.
• Analyze AWS logs and verify DynamoDB table data to troubleshoot system errors.
• Perform regression, negative, and functional testing within an Agile scrum environment.

Required Skills

• 5+ years of experience in software development and automation leadership.
• Proficiency with Python, Selenium, and Playwright using TypeScript or JavaScript.
• Hands-on experience with REST API testing using Postman and automation tools.
• Experience testing CRM systems such as Salesforce, Dynamics, Zendesk, ServiceNow, or SugarCRM.
• Strong knowledge of SQL for data verification.
• Experience with performance testing using JMeter.
• Ability to work within JIRA for test management and defect tracking.
• Experience with AWS services, specifically DynamoDB and log analysis.
• Practical understanding of C# and UI coding.

Preferred Skills

• Certified Scrum Master.
• Microsoft Certified Technology Specialist (MCTS).

Key Skills

Education

Any Gradute