Description

Key Responsibilities

Security Administration & Technical Support

• Process user access and provisioning requests across multiple systems and applications within defined Service Level Agreements (SLAs), ensuring accuracy, quality, and adherence to least privilege principles.
• Support onboarding, transfers, and terminations while understanding the business purpose, risk, and impact of access requests.
• Handle standard and complex access provisioning activities.
• Investigate and resolve access-related incidents and provisioning issues through ISM support channels, including hotlines and service queues.
• Coordinate with Security Coordinators and Application/Data Owners to validate and fulfill access requests.
• Update knowledge base articles and maintain documentation to ensure controls remain current and aligned with best practices.
• Support global operations through periodic shift adjustments, rotational on-call coverage, and alternate work schedules as needed.

Collaboration & Process Improvement

• Collaborate with global teams to ensure consistent security practices and outcomes.
• Identify opportunities to streamline workflows, enhance controls, and improve provisioning processes through automation, scripting, or other technical tools.
• Analyze request volumes and recurring issues to identify process improvements.
• Communicate clearly with technical and non-technical audiences.
• Share knowledge and contribute to a collaborative, team-oriented environment.
• Build strong working relationships across ISM, Technology, and business units.

Risk Management

• Maintain a strong focus on risk management, data protection, and security.
• Proactively identify potential risks, support mitigation efforts, and escalate issues promptly.
• Contribute to a culture of accountability, control awareness, and continuous improvement.

Qualifications & Experience

Required

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
• 3–5 years of relevant experience in Information Security, Identity & Access Management, or a related field.
• Experience with security administration tools such as Active Directory.
• Experience with Identity & Access Management platforms, such as SailPoint or similar solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and data analysis, including VLOOKUP, pivot tables, and VBA.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.

Preferred

• Experience with scripting or programming languages such as PowerShell, Python, SQL, or Java for automation.
• Experience in financial services or other regulated environments.
• Familiarity with ITIL processes.
• Cybersecurity certifications such as Security+ or CISSP

Key Skills

Education

Bachelor’s degree