Description

Responsibilities:

• Administer and maintain the Cookie Management platform, including onboarding new applications, categorizing cookies, applying branding standards, performing website scans, and publishing updated cookie scripts on a recurring schedule
• Create, coordinate, and implement IT Change records within our ITSM change management platform (ServiceNow)
• Coordinate and execute production deployments for the product team, including code releases and post-deployment validation
• Perform recurring platform maintenance and cleanup activities, including certificate renewals, secret rotations, and account deprovisioning
• Configure and maintain authentication and authorization settings within supported tools for new and changing applications
• Provide support for the team’s code vulnerability management tools and related processes, as needed
• Develop and deliver recurring operational, compliance, and application reports
• Coordinate testing activities and communications with internal users and stakeholders, as needed
• Provide production support to users and help ensure systems operate in alignment with company policies and standards
• Maintain readiness to support additional systems and capabilities within the Customer Identity and Application Security (CIAS) portfolio
• Build and apply knowledge of data privacy requirements, including the company cookie lifecycle and associated processes
• Ensure adherence to client IT methodology, security standards, and established best practices
• Collaborate effectively with business analysts, technical teams, management, and cross-functional partners
• Maintain and promote a strong safety culture by following all safety policies, procedures, and regulations
• Demonstrate a positive, collaborative attitude and enjoy contributing to an engaging, supportive team environment while maintaining a strong focus on delivering high-quality results
• Comfortable exploring applications of AI tooling to continuous improvement and support processes for better automation and efficiency
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Qualifications:

• Excellent communication skills, both verbal and written
• Excellent collaboration skills within the Product team and interfacing teams
• Experience working with developers and quality engineers in a team setting using Agile/Scrum methodologies
• A willingness to help drive items forward and assist in driving for a solution with the product team
• Experience in Change Management, Incident Management, and Request Management
• Experience using application monitoring tools for environment health awareness
• Availability to support deployments as needed multiple times per week including after hours and off cycle when required (infrequent)
• 2+ years of system admin experience to include:
• Creating and modifying procedures to solve complex issue
• Troubleshooting issues and creating innovative solutions
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Preferred Qualifications:

• Experience with cookie management software e.g. OneTrust
• Experience with data analysis and reporting
• Experience with scripting such as PowerShell or SQL
• Experience with a Customer Identity and Access Management solution, e.g. Okta
• Experience of working with Certificates for web applications
• Experience in Production Support with internal teams as well as external customers
• Experience with the following tools: ServiceNow (ITIL), Octopus, Terraform, SQL Server Management Studio, Visual Studio Code or other code editors
• Experience with Dynatrace system monitoring software

Key Skills

Education

Bachelor's degree