Description

Responsibilities

• Manage ongoing physical security projects and day-to-day security operations
• Provide technical leadership, troubleshooting assistance, and escalation support
• Coordinate technician schedules and shared resources across multiple projects
• Conduct site visits, assessments, walkthroughs, and project oversight
• Oversee installations, upgrades, maintenance activities, and rapid-response issues
• Work directly with clients, vendors, and internal stakeholders
• Assist with department growth, process improvement, and operational efficiency
• Ensure projects are completed on time and meet customer expectations

Required Experience

• 7+ years of experience supporting physical security systems
• Hands-on background with installation, service, troubleshooting, or engineering of security systems
• Experience leading projects, coordinating teams, or serving in a lead/foreman capacity
• Strong customer-facing communication and problem-solving skills
• Comfortable splitting time between office responsibilities and field work

Technical Environment

• Access Control Systems
• CCTV / Video Surveillance
• Burglar Alarm Systems
• Door Controllers & Access Panels
• Card Access Systems
• Motion Sensors & Security Devices
• Commercial and Residential Security Systems
• Security System Troubleshooting

Preferred Technologies

• Honeywell
• Lenel / LenelS2 (OnGuard)
• Dormakaba
• Salto
• ButterflyMX
• Genetec
• D-Tools

Key Skills

Education

Bachelor's degree